You Talk, We’ll Listen

Listening to customers, at most dealerships, is a forgotten skill.

At most dealerships, poor salespeople dominate the conversation.

At Doenges Ford Lincoln Mercury Toyota, our sales consultants dominate the listening.

A long time ago, we figured out that listening to the customer really pays off.

You, our client, want more than courtesy. That’s expected. You come to us for solutions.

At Doenges Ford Lincoln Mercury Toyota our sales consultants practice the 70/30 rule: Talk and ask intelligent questions 30% of the time and listen 70% of the time.

Our sales consultants are taught to use their ears and mouths in the correct ratio.

If you encounter a salesperson anywhere that is talking more than 30% of the time, they are talking to themselves!

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